Professional Journey
Experience & Background
13+ years of experience in operations, order management and logistics across chemical, manufacturing and technology sectors -- now pivoting toward financial administration.
Career Overview
Client Account & Freight Coordinator
Chemical industry, Netherlands
First point of contact for SAP-based order placement and fulfillment. Monitoring shipments via Excel reports and Power BI dashboards, collaborating with logistics and plant teams. Verifying invoices for accuracy, supporting automation initiatives to increase direct billing efficiency. Building expertise in export logistics and SAP modules (SD/LE).
Operations, Order Management & Customer Service
Chemicals & Manufacturing, Netherlands
Processing and managing customer orders in SAP and JDEdwards, with focus on data quality and regulatory compliance across the EMEA region. Coordinating logistics, freight bookings and direct shipments. Preparing commercial invoices, export documentation, credit notes and returns to support accurate financial records.
Customer Service & Technical Specialist
Technology sector, International (UK, Canada, NL)
Gained international experience in technical support and customer service at global tech companies. Performed troubleshooting, account management and software testing. Contributed to localization, moderation and quality assurance in dynamic environments. Completed Linux system administration training.
T-Shaped Professional
Broad operational expertise across the horizontal bar, with deepening specialization in financial bookkeeping and AP/AR processes in the vertical bar.
Breadth (Horizontal)
Depth (Vertical)
Education
English Language and Culture (Bachelor)
10/2007 -- 09/2011NKJO under supervision of Adam Mickiewicz University Poznan, Poland
Certifications
Internal QMS Auditor
LRQA (08/2019)
Auditing quality management systems per ISO standards